Frequently Asked Questions
Everything you need to know about Maqami's B2B hotel booking platform. Can't find what you're looking for? Contact our support team.
Platform & Pricing
Is Maqami really free for travel agencies?
Yes! Maqami is 100% free for verified travel agencies. There are no subscription fees, no setup costs, and no hidden charges. You simply pay for the hotels you book at our competitive wholesale rates. We make money when you make bookings, so our interests are aligned with yours.
What types of businesses can use Maqami?
Maqami is designed exclusively for B2B travel businesses including travel agencies, tour operators, destination management companies (DMCs), online travel agencies (OTAs), corporate travel managers (TMCs), and travel technology companies. We are not a consumer-facing platform—individuals looking to book personal travel should use consumer sites.
How do I get started with Maqami?
Getting started is simple: 1) Sign up at maqami.co with your business details, 2) Complete agency verification (typically within 24-48 hours), 3) Fund your wallet via card or bank transfer, 4) Start booking hotels worldwide. No technical setup required for the web portal.
What payment methods does Maqami accept?
Maqami accepts major credit cards (Visa, MasterCard, American Express), bank wire transfers, and prepaid wallet top-ups. All payments are processed securely through Stripe with full PCI-DSS compliance. Your financial data is never stored on our servers.
API & Technology
What is Maqami's API latency?
Maqami maintains a P95 API latency of less than 150 milliseconds, making it one of the fastest B2B hotel booking APIs in the industry. Our cloud-native architecture and global edge network ensure consistent sub-200ms response times worldwide.
Can I integrate Maqami's API into my website?
Yes! Maqami offers a free, robust RESTful API that you can integrate into your website or application. We provide comprehensive documentation, SDKs for major programming languages, a sandbox environment for testing, and dedicated technical support to help you build custom booking solutions.
What API formats does Maqami support?
Maqami uses a modern RESTful JSON API—no legacy SOAP or XML complexity. We support OAuth 2.0 authentication, comprehensive webhook notifications for real-time booking updates, and provide SDKs for JavaScript, Python, PHP, and other popular languages.
How reliable is Maqami's platform?
Maqami maintains a 99.98% uptime SLA, backed by enterprise-grade infrastructure with automated failover, 24/7 monitoring, real-time health checks, and redundant systems across multiple availability zones to ensure your business never stops.
Hotel Inventory
How many countries does Maqami cover?
Maqami provides hotel inventory coverage in 110+ countries worldwide, spanning all continents including Europe, Asia, Middle East, Americas, Africa, and Oceania. We offer access to over 1,000,000 properties ranging from budget accommodations to luxury resorts.
Does Maqami offer wholesale hotel rates?
Yes! Maqami provides access to wholesale net hotel rates from global suppliers with transparent pricing. You see the cost price and can set your own markups and margins to maximize profitability. Our multi-supplier aggregation ensures you get the best available rates.
How accurate is the availability shown?
Our availability is sourced in real-time from suppliers. For most properties, availability is confirmed within 2-3 seconds of booking. We clearly indicate when rates are subject to confirmation vs. instant confirmation.
Bookings & Management
Can I set different markups for different hotels?
Yes! Maqami provides flexible markup controls. You can set global markups, destination-specific markups, property-type markups, star-rating based markups, and even customer-specific pricing rules to maximize your margins and competitive positioning.
Does Maqami support multi-currency bookings?
Absolutely! Maqami supports 150+ currencies with live exchange rates. You can display prices to customers in their preferred currency while your wallet operates in USD, EUR, GBP, or AED. Currency conversion is automatic and transparent.
What is the cancellation policy on Maqami bookings?
Cancellation policies vary by hotel and rate type. Maqami clearly displays the cancellation policy for each rate before booking, including free cancellation deadlines and any applicable penalties. We offer both refundable and non-refundable options to suit different customer needs.
Can I add team members to my Maqami account?
Yes! Maqami supports unlimited team members with role-based access control. Managers can access full features including reporting and wallet management, while agents work within defined booking permissions. All activity is logged for audit purposes.
Q-Core AI
What is Q-Core AI and how does it help my agency?
Q-Core AI is Maqami's intelligent assistant that enables natural language hotel searches, automated rebooking for better rates, and conversational analytics. Ask Q-Core questions like 'Find me a 5-star hotel in Dubai for next week' and it handles the rest. It reduces agent training time by 40% and increases booking productivity by 30-50%.
How does automatic rebooking work?
Maqami's intelligent rebooking engine monitors your confirmed bookings daily. When a better rate becomes available for the same room during the free cancellation period, we can automatically rebook at the lower rate, cancel the original booking, and keep your selling price unchanged—increasing your margin by 3-8% on average.
Support & Account
What support options does Maqami offer?
Maqami provides 24/7 customer support via live chat, email, and phone. All accounts have access to Q-Core AI for instant assistance. Enterprise accounts receive dedicated account managers. Our average response time is under 2 hours for standard inquiries.
Does Maqami provide invoicing and statements?
Yes! Maqami automatically generates professional invoices for every booking and provides detailed monthly statements. All financial records are available for download in PDF format. We also offer branded invoice customization for agencies who want their logo on client documents.
Is Maqami available in my country?
Maqami is available to verified travel agencies worldwide. We support agencies in all countries and territories, with 24/7 customer support in English, Arabic, French, and Spanish. Our platform is accessible globally with no geographic restrictions.
Still have questions?
Our team is ready to help you get started with Maqami.
