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Cancellation Policy

Operations

Definition

Rules that define when and how bookings can be cancelled and refunded.

In B2B Hotel Distribution

Cancellation Policy is a core operations concept in B2B hotel distribution and directly affects booking outcomes for agencies, wholesalers, and travel technology teams. In Maqami workflows, this concept is used to standardize supplier connectivity, rate governance, and operational reliability across destinations and channels. Understanding cancellation policy helps teams reduce manual errors, improve conversion, and keep commercial controls aligned with contract rules. In practice, high-performing travel businesses document this term in their internal playbooks so pricing, operations, and engineering teams make consistent decisions at scale.

Cancellation Policy is a core operations concept in B2B hotel distribution and directly affects booking outcomes for agencies, wholesalers, and travel technology teams. In Maqami workflows, this concept is used to standardize supplier connectivity, rate governance, and operational reliability across destinations and channels. Understanding cancellation policy helps teams reduce manual errors, improve conversion, and keep commercial controls aligned with contract rules. In practice, high-performing travel businesses document this term in their internal playbooks so pricing, operations, and engineering teams make consistent decisions at scale.

Usage Example

Before confirmation, the agent reviewed the cancellation policy details.

Related Terms

AmendmentForce MajeureOverbookingAllotment

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The B2B travel industry is filled with powerful players, but it's held back by slow, fragmented, and outdated technology. We founded Maqami to build the accommodation engine we knew our partners deserved: a platform that is brutally efficient, relentlessly reliable, and built on a foundation of genuine partnership.

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Maqami wasn't born in a boardroom; it was born from decades of first-hand experience navigating the complexities of the global accommodation market. We were the agents, the operators, and the developers frustrated by the daily friction of doing business:

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  • Opaque and inconsistent pricing that made it impossible to protect margins.
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We knew there had to be a better way. Instead of waiting for one, we decided to build it. We started Maqami with a clear and ambitious goal: to create a single, unified platform that makes sourcing and booking accommodation instant, intelligent, and incredibly profitable for our partners.

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Ahmed Negm
Founder & Chief Executive Officer

With over a decade of experience in tourism and technology, Ahmed founded Maqami to solve deep operational inefficiencies. He leads with a relentless focus on product excellence and partner success.

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Somaia Mohammed
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Architect of Maqami's high-performance platform and veteran of enterprise-grade systems. Leads engineering with an obsession for speed, reliability, and a world-class developer experience.

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